eBucks

I purchased an item from Yuppiechef on 19/2/2015 and paid with my available eBucks - the transaction was triplicated and I immediately contacted both Yuppiechef and FNB eBucks in order to resolve the issue. Yuppiechef advised that they only received one payment and I advised FNB accordingly. Since then I have had to send numerous emails to try and get the issue resolved. One transaction was reversed on 19/2/2015, but I now only get repeated emails saying that the issue has been referred to the 'relevant department' for resolution. I even requested my Personal Banker to intervene (23/2/2015), but I have not even had an acknowledgement of my email to him. This is extremely pathetic service and I am now resorting to hellopeter in order to get this issue resolved.