Ebucks

This review is about Ebucks and not FNB directly. Every month I fill fuel at engen to gain ebucks, every month I have not had a problem. For October I suddenly don’t get any ebucks because they say that a temp loan is in arrears. I call the temp loan department and this is not the case, they say they will send me a letter to say that the loan is not in arrears, I don’t get this letter. I then speak to the private banker on the app and they tell me that I don’t qualify for ebucks because my deposits are not enough, which is also not true. I go to the Branch and they put me through to ebucks. I speak to a lady that also confirms that there is no temp loan in arrears. She says that she will call me back the next day with answers, but I don’t get the call. I rely on my ebucks every month and now I suddenly don’t qualify. Please can someone sort this out as I am tired of spending my airtime to try to get answers. Thank you in advance.