EBUCK AT FNB A ****

So from my previous hellopeter of ***** let me tell FNB CLIENTS how pathetic FNB SERVICE IS. FNB Decided to reimburse my childs money back Thank you Marine. So I was called and told that I just needed to sign a letter and on the letter I stated that it was only fair to receive interest and the R50 that was owing from reopening an account that was not my fault. When I returned my daughter reminded me of Ebucks so I call Marine as she seemed to be the only person that WORKS at FNB. She got back to me telling me that there was R168 on the ebucks. So I was advised on getting a pin which I did and was promptly sms. Then I spoke to a lady unfortunately did not take her name from ebucks. Who confirmed that I could just go to Makro and spend this money using the pin. My poor girls are at the till embarrassed as the transaction was declined. \for a simple R168"u may say. However kids get excited about this. IT IS ALSO THE PRINCIPLE OF THE MATTER\"" U ARE A BANK WE ARE SUPPOSED TO TRUST YOU\"" NO FAITH. CLIVE INSISTED THERE WAS NO CALL ...SO IF YOUR AGENTS DONT WORK IS IT REALLY MY FAULT? Sorry Marine I really don't know how u put up with such incompetence repeatedly and thx for the help. """