EAZY ZERO became zero easy - it left me stranded without no money

I have an account with FNB for the past 26 or so years. Now we all get this so called fantastic FNB Application that has all these fancy advertising etc beyond it but we have the same FNB staff with the same stories and excuses like always. My ewallet left me stranded without any money to get home last week . Now after many trips to the atm, I am now being told that the EASY ZERO functionality that I was encouraged to join has linked my cellphone number to it so no matter what I do I cannot access any money if EASY ZERO is down. This name should be changed to "ZERO EASY". According to the lady at FNB in cellphone banking called NEL who became irate with me and left the phone hanging on till I eventually terminated the call. Total call duration 27 minutes. According to FNB its not their fault they have a technical issue and they cant delink my number. Looks like the only way out is to use someone else's number to transfer money. Way to go FNB. You always try to install new technologies but try for a change to install people who are s****ed in dealing with this . Again another complaint for the FNB CEO to handle . He normally replies so I cant wait to hear his excuse for this one. Personally the way forward for me is to get the normal ewallet installed because no customers are told about the huge downsides of having EASYZERO (zero easy should be the correct term)