EasyZero/E-wallet blocked

FNB technicians don't seem to grasp the simplest of things.

I have called more than a thousand times, (not even exaggerating), the e-wallet call centre number to get my e-wallet number unblocked and activated again after I forgot my *120*277# password for EasyZero account. I have went to the branches, different ones, and they said I must call this number *** and I leave my grievances and they promise to get back to me but they never do (ref number ***Q). One called back last week and said my number is active and working (ref number ***NF) but I still can't send nor receive e-wallets. What do I have to do honestly? What is so hard to reset my password? Are the technicians that *********** or just plain lazy? My number is ***.