Easy Zero is useless

Customer grievence!!!

I called one of your assistants from your Private Wealth Service Suite and they were not much help as I was made to hold for a while to be told that an Easy Zero debit card only works in South Africa.

I am not happy with your service at fnb as I was never told what the difference would be between the account I had before (Gold Cheque Account) and the one I was issued with currently (Easy Zero).

I have been banking with FNB for years and before my departure to the United Kingdom I was rather confused and outraged that I could not use your services to access my money the way I was supposed to as I could with my previous Gold Cheque account which I opened at your Wonderpark Mall branch.

Further, your assistants did not provide any suggestions to make sure that I am satisfied with what I needed from FNB while I was in a rush to sort out my stuff before leaving the country. They told me to call the Service Suite number and that it would work after office hours at your Pretoria North branch -which it did not.

Lastly, I asked for assistance from another of your employers at OR Tambo Branch who was not of much help either - rather scoldingme for doing stuff late than giving me options to leave as a happy client.

Finally, due to your employers lack of patience and lack of enabling an "Easy and Efficient Personal Banking" experience, I would like to vehemently ask that my money to be tranferred to my next of keen's account and to also discontinue my account with FNB as I feel that my issue was not dealt with diligently from all parties I have interacted with.