easy zero account is the worse

FNB changed a perfectly fine system to thus **** they call easy zero, on the 1st of November i send R450 to myself and i could not get the cash so i send a. R50 same result i then. send a R40 while on the phone with a lady. called Claudine. She provided me with a form that I have completed on the 6th of November and i have received a reference number herewith reference number ***. in the 11 of November i call in to the call centre again for assistance because i need my cash i spoke to a lady called Demny who put me on hold for 17min and then without a clue whats going on i was transferred to somewhere else another lady picks up the phone and when i asked her name she dropped the phone. I had to call back and was assisted by another lady I failed to write down her name but i have the recording of the call, she informed me that unfortunately because the easy zero account is in pilot phase i must go to a branch to get a card in order to withdraw the cash i send to myself she then promise me to give her 15min she will call she wants to find out whats is really happening. i would really just like to cancel my easy zero account and get my money please what is the use of mobility if you still need card please give me my money R540 and train or put people in positions that will actually appreciate the fact that they are employed