DR
Dewald R
1 reviews | Active since Feb 2019
13 Feb 2019, 12:47
Easy to join, HELL to leave
28 Jan 2019 I requested my premier cheque and credit card to be closed, at the time I had enough money in my account to cover the banking costs of January. FNB closed my credit card immediately but not the cheque account. On 6 Feb FNB charged me an additional R48.76 in banking costs as a pro-rata rate for Feb. My account is still not closed and the money FNB took unfairly (STOLE) from my account has still not been refunded.
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Replies (3)
FNB (First National Bank)'s replyOfficial
13 Feb 2019, 13:09Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply13 Feb 2019, 13:09
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
DR
Dewald R's updateReviewer Update
15 Feb 2019, 13:04I got a call from someone telling me that someone would call me.. no call yet.. not resolved. FNB is misleading customers with this lame reply
DR
Dewald R's update15 Feb 2019, 13:04
Reviewer Update
I got a call from someone telling me that someone would call me.. no call yet.. not resolved. FNB is misleading customers with this lame reply
DR
Dewald R's updateReviewer Update
05 Mar 2019, 08:03Still not resolved. Empty promises
DR
Dewald R's update05 Mar 2019, 08:03
Reviewer Update
Still not resolved. Empty promises