1 reviews | Active since May 2017
"Easy To Get Help"- Hogwash - Impossible customer experience
Good Day everyone
Honestly dont waste your time, you hear more on the call prompts on how "They made it easy to get help" when it is the furthest thing from the truth.
One hand has no idea what the other hand does, you at the end of what should of been a simple call, you learn more numbers than anything else and what each team does more than their own teams.
Just a simple credit review I expended 40 minutes of my airtime, spoke to 8 different departments, 4 different numbers. and no where near getting a solution.
And no one is the wiser of who to talk to, they have a department if you want to **** in the east wind then a whole different team to handle when you want to **** in the west wind.
This company is becoming everything BUT easy to work with.
You listen to more voice prompts than what anyone can help and you listen to the same thing every department through, and still will be transferred because the person in the team doesn't have access to help.
I dont blame the employees I blame management beacause this is clearly a "Too many chefs for a single broth"
Your chat platform is just as useless as the call platform, Stop upgrading and adding new features your company is as useless already as it is.
The management has the braincells to hoard money but their customer service ability and department planning has me with less faith than I have for Eskom keeping my lights on.
I can get to a government facility with more accurate routing and assistance than FNB has on their
TEXT
BASED
Assistance Platform
I HAVE BEEN REROUTED TO 6 departments when I clearly am specifying
Temporary loans!!!!!!!!!!!!!
I hope the day comes when FNB looses a lot of customers and the management pulls their fingers out of their backsides and smell the roses.
Your chat platform is just as useless as the call platform, Stop upgrading and adding new features your company is as useless already as it is.
The management has the braincells to hoard money but their customer service ability and department planning has me with less faith than I have for Eskom keeping my lights on.
I can get to a government facility with more accurate routing and assistance than FNB has on their
TEXT
BASED
Assistance Platform
I HAVE BEEN REROUTED TO 6 departments when I clearly am specifying
Temporary loans!!!!!!!!!!!!!
I hope the day comes when FNB looses a lot of customers and the management pulls their fingers out of their backsides and smell the roses.
Now I am asked if Sales can call me, I will keep you up to date with my experience because I am likely going to be transferred again.
Lets see. please hold for my update peeps on my journey through this useless company.
And Understand me FNB your consultants do what they can but they are not the decision makers, MANAGEMENT you need to sort your **** out.
You tell them what to do or over complicate ALL the processes that they dont even know what they can do anymore
your consuiltants are great working under your useless guidance
Now I am asked if Sales can call me, I will keep you up to date with my experience because I am likely going to be transferred again.
Lets see. please hold for my update peeps on my journey through this useless company.
And Understand me FNB your consultants do what they can but they are not the decision makers, MANAGEMENT you need to sort your **** out.
You tell them what to do or over complicate ALL the processes that they dont even know what they can do anymore
your consuiltants are great working under your useless guidance
I hold then the chat disconnects 2 minutes later.
I am throwing tables!
I hold then the chat disconnects 2 minutes later.
I am throwing tables!