1 reviews | Active since Apr 2014
Easy Savings Pocket
My query: No FNB REWARDS-FLAT RATE on my August account
I was informed by the Premier Banking Team that I should visit my branch in order to get resolution on this matter ( which I thought they just do not want to help me ). I was informed by the FNB Branch PTA-NORTH that the rewards flat rate was being paid in arrears. As soon as interest on credit-balance for September 2017 was there , the entry for the flat rewards rate for August will be on my account. However , when I checked my account today , I did not see the entry for August 2017. Why are the bank mis-informing their clients? Please send the email adres of Jacques Cilliers - CEO FNB.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)