TS
TERTIA S

1 reviews | Active since Oct 2009

22 Oct 2018, 13:00

Easy for ********** to ***** money from my account

I have had endless problems with unauthorised debit orders or stop orders going off my account. It is absolutely devastating to see how easy it is for anyone to take money out of my account. I don't only have to pay the admin fee, but I have to interrupt my work by phoning in to reverse the payments every time. Only to find that the next month I have to do it again. I really don't feel safe with FNB at all! I am prepared to start paying all my monthly accounts manually to prevent this from happening but FNB call centre says there is no way I can protect my account this way. What am I supposed to do? FNB how are you going to protect your customers??????? I have heard that it is basically not your problem. It's between myself and whoever demanded the money! So how can you help me??????

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Oct 2018, 13:34
Official

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is ***NF.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: ***

Tel Number: *** (Option One)

TS
TERTIA S's update22 Oct 2018, 13:55
Reviewer Update
Thank you very much Tracey for such a quick response. I really appreciate it.
TS
TERTIA S's update18 Nov 2018, 13:05
Reviewer Update
AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ANOTHER ********** DEBIT ORDER OFF MY ACOUNT THIS MONTH!!!!!!!!!!!!!!!!!!!!!!!! I DON'T HAVE THE ENERGY TO WRITE THE STORY EVERY MONTH!!!!!!!!!!!!!!!!!!!! PLEASE PHONE ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I AM FED-UP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!