Easy account overdrawn due to FNB negligence

I've been to the Woodbridge branch to have my easy account fixed. and to date still no feedback.

Attached you will see the transactions that went off my account (December 2022 while the account was still in a good state) and FNB did a second transaction in duplicating the amount from my account.

The account still had positive Rand value and due to FNB negligence my account is in the - R4000.

I would like to find out when this account will be fixed and when my positive balance will be refunded to my account.

Below transactions went off my account without me being in person with the transactions.

PURCH KNYSNA CENTRAL 110.00- 01/30 PURCH KNYSNA CENTRAL 180.70- 01/30 PURCH DA GAMA LIQUORS 306.00- 01/30 PURCH LANCEWOOD -SOME 387.70- 01/30 PURCH SPUR TAMPA BAY 580.00- 01/30 PURCH KLOPPERS 635.00- 01/30 PURCH VICTORIA HEIGHT 680.00- 01/30 PURCH RIP CURL CLOSE 800.00- 01/30 PURCH DIE WALSKIPPER 1,420.00- 01/30