Easy account complain

Dear FNB,

Can you start to take us serious as paying clients.

I am on private banking . FNB decided to upgrade the Easy account without my knowledge or permission. The account does not show that the account is in access but I am being penalised for that. I need FNB to fix this and allocate my Ebucks or unless if they don’t need our money anymore my family and I will take our money else where