NP
NEIL P

1 reviews | Active since Dec 2016

16 Dec 2016, 05:56

Early Debit without permission

<p>Fnb debited my cheque account 10days early without notifications or my permission. They've done this before and I have a letter of apology from them in that instance. There is also a note on my student loan account which states that they should not deduct any funds before the agreed due date. So it seems Fnb's apologies and undertakings mean nothing. I want my money returned today or I'll initiate legal action. All their call centers are also closed for business. I'm forced to give a star rating I wish there were minus stars.</p>

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NP
NEIL P's update20 Dec 2016, 09:05
Reviewer Update

Fnb loans responded on Monday 19 December. I demanded an immediate refund, a letter of apology and an undertaking that this incident will not happen again. I got the refund, but I'm not satisfied with their letter and will take this matter to the ombudsman if it's not resolved to my satisfaction. I'm extremely unhappy with FNB Loans at the moment.