RG
Rinette G

1 reviews | Active since Nov 2016

14 Dec 2018, 11:34

Early debit orders without consent

I am very disappointed with FNB as all my debit orders with them where deducted today without my consent. My salary is only going to be paid end December and have I not been contacted by FNB to inquire if they may deduct my debit orders early.

I am upset as now most of the debit orders will reflect on insufficient funds, and who will pay those extra bank costs. I have contacted FNB and their only response to me was, that it is not yet reflecting therefore they cannot reverse the already deducted debit orders so they cannot stop the rest that still need to deduct,

I am very very disappointed with FNB

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Dec 2018, 12:27
Official
Good day Rinette, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Loans who will investigate and provide you with feedback.

The reference number is ***NF.

Regards 

Hello Peter Complaints Team

*** (option one)