TZ
Theunis Z

1 reviews | Active since Jun 2019

17 Dec 2020, 08:51

Early Debit orders in December

Early Debits in December saw me in a most uncomfortable position. I got debited on the 15the of December and my salary date is the 21st. Two debits of more than 8500. I tried to call the call centers to change the dates back to the normal banking dates but no one attended. Not only were the institutions like Sanlam personal loans and Direct Axis involved here, they are all from the same group. I am supposed to be a private wealth customer, but no resolution. I have to live with the situation which have put me in a hugely uncomfortable position. I started talking to my private banker Damane, Nqobile <***> to no avail. I was educated in FNB's Processes and red tape with SLA's that meant that the banking staff could walk away from my situation. I got through to Direct Axis today and had to talk to 3 agents for 30 minutes on my account. Nothing came from it, only more process with SLA's.

0
Replies (2)
TZ
Theunis Z's update19 Dec 2020, 09:02
Reviewer Update
I got i call from the channel head handling my affairs from FNB. He was open and honest and help to clear some if the issues. I few promises were made which i am awaiting action on. Thank you FNB for trying to resolve my issues.
TZ
Theunis Z's update10 Nov 2021, 13:31
Reviewer Update
Happy many returns, it has been a year and FNB did call me with emty promises. i have been waiting for a while.