JP
Jonathan P

1 reviews | Active since Jun 2016

24 Jun 2016, 05:16

Early Debit

<p>I don't understand why you are so insistant on always doing this. Firstly you debited my account without any authorization a few months ago which is against the law, I checked with the Banking Ombudsman and the NCR and they agreed, now you debit money a whole week earlier than what you supposed to. </p> <p> </p> <p>Your personal loans department keeps doing this.</p> <p> </p> <p>This is absolute nonsense. I will report this to the Banking Ombudsman who said to me that I am 100% right and you do not have authority to do so and I will be taking it to the NCR who has indicated the same. </p> <p> </p> <p>You cannot just help yourself to other people's money when you want to without asking.</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jun 2016, 07:42
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 947835.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)