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On Jul 8, 2019, 4:31 PM I emailed FNB asking them for consent to rezone my property. The next day they rep****, asking me for the plan and bond number which I submitted. A week later I heard nothing from FNB. For 2 days in a row I called FNB but both days their hold times were less than impressive. On everage I would hold for 13 to 20 minutes. Another week later I still had no feedback from fnb. Basically a month later [8 August 2019 ] tired of calling and and holding I then went to twitter to reach out to RBJACOBS the fnb assistant. He too failed to get back to me in time, it took him 4 days to attend to my tweet. On that same day I had decided to go into the branch to call FNB using one of their own phones that way their hold times would not affect me. I was ready to hold for as long as it took to get my call answered and my query resolved. While holding RBJACOBS escalated my query. I had a whole chat with RB while waiting for my call to be answered. This is how long it took for my call to be answered https://snipboard.io/B7zeHJ.jpg. As per attached screenshot, it took 21 minutes for my call to be answered and still after that call my query was not answered, turns out after I sent them my plan which they asked me to send they then closed my previous case and opened a new one which resulted in me waiting for over a month with no feedback from them and the feedback I managed to get I only got because I kept on calling and tweeting FNB.

It is now 31st August and my Issue is still not resolved. After my issue was escalated FNB called me because I had taken the issue to twitter and I had it known how unhappy I am as a client. They then told me that the issue will be resolved asap which was a lie because I am here typing and I still do not have my consent letter from FNB.

At some point they called me and told me they would not be able to give me the letter because the zoning I would do would change my property to a commercial property so I need to contact FNB commercial banking which I did and they told me that they would not be able to fund the project that I wanted to do so I was now stuck between a rock and a hard place so I then went back to FNB smart bonds and told them what commercial told me and they said they will get back to me it's now two weeks later since I was told that and I am still waiting for an answer.

I am just at my wits end with FNB, if is not the Silly deductions of R99 it's the poor service from their smart bonds department. I have already opened an account with discovery bank and I will gradually be moving my services to that bank because truth be told that bank is Just smarter. I opened an account within 5 minutes and did it while doing the MTN WALK THE TALK that's how easy it was.

The sad part is, I am trying to rezone my place so I can build units which will result in more income for me and more income for them yet I am battling with them.

Disappointed is an understatement. I'm livid.