E-wallet withdrawal fees

I received a ewallet of R200, but was only able to withdraw R150 from that amount because they took R10. 50 for withdrawal fees, that's what the call center agent called it... So FNB charges both the sender and person who receives the money? That is messed up. Most of the time when someone send you money via ewallet it is money you need, so you have to tell the person helping you out to add withdrawal fees to the amount that you need and why aren't we notified about the withdrawal fees because I only saw it at the ATM Regards Cody