1 reviews | Active since Mar 2009
E-Wallet will eat your money!!!
I did a transfer to my brothers phone of R3000. He is on a Telkom Mobile contract and when dailing *120*277# it says he has insufficient airtime. When dailing *130*277# it says to withdraw he has to dail *120*277#. So in essence he can not withdraw. Upon speaking to call centre to reverse the transaction they now want to charge me R25.00!!! What load of *******! And on top of this, I have to wait 2-3 days to get my money back!!!! Guy in call centre says my brother has to top up with airtime in order to withdraw. He cant, he is contract that does not allow top up! I demand that the R25.00 reversal fee be dropped and my money clears back to me immediately. I pay for a Private Clients account every month (R399) and this is the ****** service I get from these ******!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832834.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832834.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)