E-wallet was never received.

I've sent an E-wallet to a number and the person never received the money, I called Fnb and they told me that there was a problem with number and they will fix it in 3 days. But It is now more than 10 days and they have not said anything or refund the money as yet,can you please refund my money fnb.

Query Reference ***Q

Kindly Regards S Lekoloane ***