1 reviews | Active since Sept 2016
E-Wallet System Error
<p>I was sending money on Saturday using E-wallet ,to my surprise after putting the amount ,the money went to the last person that I send money too a month ago , without asking for OPT number or giving option to insert the new number. I called e-wallet call centre and I was told that I must wait for two to three days, why should I wait for such a long time? Am I punished for FNB system error? and they will be R50 subtraction, why? I can’t wait for two or three day, FNB can you kindly return my money please.</p> <p> </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to ewallet who will provide you with feedback.
The reference number is ********** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to ewallet who will provide you with feedback.
The reference number is ********** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)