E WALLET SERVICE

I made an e wallet transfer on Saturday and went to en FNB ATM to withdraw the funds. I entered my cell number with the CORRECT pin. Whilst busy, the ATM ahd an error saying OUT OF SERVICE. I got a receipt saying that they cannot help me now because I entered an incorrect PIN or cell number. I checked my e wallet balance and my bank balance only to realise that the funds were out of my account. I phoned the bank immediatley whilst I was standing in front of the ATM. I was told that this would take a staggering 14 days to investigate as the ATM's are operated by someone independanly. I phoned numerous trying to speak to a manager and I was told the manager was in a meeting for the entire day. I left many messages for them to phone me. Still waiting. Just shows how much they value their client. I still did not get my funds and FNB cannot explain me when I will get it. i SPOKE TO 2 TEAMLEADERS IN THEIR CALL CENTRE WHO WAS OF ABSOLUTELY NO ASSISTANCE. I am at wits end as I don't know what to do anymore. I am not a big client of FNB but I can gaurentee that I am taking my banking somewhere else. I don't need this type of service. Period