SP
Suni P
1 reviews | Active since Apr 2011
25 Mar 2019, 17:03
E-WALLET REVERSAL FAILURE WITH FNB
I am trying to reverse monies that I transferred to e-wallet! I called this morning and i was advised that it will cost R50 to reverse MY MONEY! i opted out as I just got employment and every cent counts! so the FNB telephone agent stated that I should use the telephone application which is R13...I tried again this afternoon but I do not see the options. i call the call centre, the gentlemen who answered sounded very bored with helping me! He couldnt help me and transferred to another lady who couldnt help and wanted to transfer me back to the first gentleman's department!!! Really FNB!!!!!! I want to reverse MY MONIES from e-wallet and I am getting the run around! pathetic!
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Replies (4)0
Replies (4)
FNB (First National Bank)'s replyOfficial
26 Mar 2019, 09:36 Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Kindly respond to the email sent to you.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Kindly respond to the email sent to you.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply26 Mar 2019, 09:36
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Kindly respond to the email sent to you.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Kindly respond to the email sent to you.
Kind Regards, Hello Peter Complaints Team *** (option one)
SP
Suni P's updateReviewer Update
26 Mar 2019, 14:30thank you for responding! i did reply to your email
SP
Suni P's update26 Mar 2019, 14:30
Reviewer Update
thank you for responding! i did reply to your email
FNB (First National Bank)'s replyOfficial
27 Mar 2019, 10:58Good day,
Reference number *** has been issued for re logging your Complaint.
Kind Regards, Hello Peter Complaints Team *** (option one)
Reference number *** has been issued for re logging your Complaint.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply27 Mar 2019, 10:58
Official
Good day,
Reference number *** has been issued for re logging your Complaint.
Kind Regards, Hello Peter Complaints Team *** (option one)
Reference number *** has been issued for re logging your Complaint.
Kind Regards, Hello Peter Complaints Team *** (option one)
SP
Suni P's updateReviewer Update
27 Mar 2019, 11:13FNB, thank you for acknowledging my complaints, for confirming reference numbers etc, but I would be great to have a resolve to this ewallet reversal, which should be easy peasy for the bank I once held in high esteem !!! Does it take 2 and half days to resolve this query and to top it all I am charged for your delayed resolve?!!!!
SP
Suni P's update27 Mar 2019, 11:13
Reviewer Update
FNB, thank you for acknowledging my complaints, for confirming reference numbers etc, but I would be great to have a resolve to this ewallet reversal, which should be easy peasy for the bank I once held in high esteem !!! Does it take 2 and half days to resolve this query and to top it all I am charged for your delayed resolve?!!!!