E Wallet Pro - Customer Service 100% non existing.

We have a business account, and we use E Wallet Cards to allow our drivers to have access to funds for various things in our Transfer business. When we opened the E Wallet cards, we were promised that we would have access to statements regularly and get our queries solved on any issues instantly.

It's been an absolute nightmare to get any form of statement from the E Wallet Team. You can only email them; you can't call them. You can leave a message to the customer service though. Queries (you are told) take up to 72hours to complete. If you follow up after the 72hours you are told your query is back in the queue.

We are struggling to get statements which means it is a huge risk for the business as we wouldnt know if there are any *****ulent transactions untill it's too late.

A bank such as FNB should surely by now know how to give the information to a client when they ask for it. Why have E Wallet Pro cards if you can't provide necessary information on time?

We are failing our audits due to not being able to provide something as basic as a statement or a transaction list of a bank account. It is utterly rediculous.