E Wallet payment

I made an e-wallet payment for my daughter on 13 Nov'22 and she informed me the cellnr I used is incorrect. I resend another payment and tried to get the 1st payment refunded. What a run around. First they told me my daughter must go to the branch, the send her back to me. I called the Customer Service where they couldnt assist and promised to call back. I am still waiting. I emailed and have evidence that it is simply ignored. So after 2 months I am still waiting for responds or any action.