E wallet . Missing money

I had money in Betway Ewallet and I couldn't withdraw it , and I received a massage that it has been reversed but now it doesn't reflect on my betway account or my current account

Below it's a massage I received

FNB:-) R398.00 paid from eWallet. 17Jan 17:12

Everyone I communicate with , keep putting me on hold Bellow it’s a massage I get everyday without resolution Your Query ***NFQ has been assigned to TxPillar. We're looking into it and will contact you shortly.

It’s been a month struggling with one thing . So now my money its missing without a trace