E-Wallet is a ****!@!!!

I made an ewallet payment 29 February 2024 received the pin however I tried twice and the pin mentioned it was incorrect. I then requested a new pin and it didnt work. I thought maybe FNB was offline and decided to try today. I requested a new pin using *120*277*4# and guess what the new pin doesnt work either.

I phone the customer service explaining my issue I now get told I never requested a new pin but i'm telling the consultant I did. I explain that I use E Wallet on a monthly basis and I know how to use it. This happened to me before in October and I had to pay R75 to reverse the money into my account. Now I have to pay R75 again to reverse it because there is no way anything can be done.

FNB I have been with you for many years and this service is utterly disgusting.