E-wallet inconvenience

I had an e-wallet sent to me by my brother on saturday the 30/03/19 but I decided to access it on tuesday 02/04/19 then noticed that I have one attempt left until I blocked the pin because apparently im on e-wallet extra.

On 03/04/19 just before 9am I called FNB client care an agent by the name of Dàndre confirmed my personal details and said my access to be blocked first before they can reset my pin, while on the call with her I blocked my access as I dont know my pin. She confirmed that my access between blocked and is escalating this to the admin team so they can reset my access, she said I would receive an sms after 24 hours which I still haven't received.

Today 06/04/19 I try to access my e-wallet and my access is still blocked. I called FNB client care again an agent by the name of Rethabile tried to assist but said I will have to wait 24 hours again, I told him that this isn't fair as I have called about this before. He said it could be due to backlogs at the admin department hence I have to wait or call again during the day when a team leader is available. I told him this isn't right that I would to call again and that if I was stranded for cash then I was going to have a problem.

The backlog isn't my problem the admin department much just work or hire more staff.

Team leaders must work 24hours just like everyone else.

The complaints department must act quick.