GP
GERDA P

1 reviews | Active since Jul 2015

11 Feb 2018, 19:26

E-wallet *****

I was de*****ed by an FNB customer with their E-wallet product (which FNB assured me was 100% safe and as good as receiving cash).

When I realised that I had been ****med I contacted the FNB ***** Dept. NB: The E-wallet ***** e-mail listed on FNB's website doesn't even work!!

FNB, despite their written promise of a response within 48 hours, and despite follow-ups from me, has not bothered to contact me in any way, shape or form.

Clearly E-wallet is NOT a safe product and I have now resorted to contacting the media so that this can be exposed and so that the whole of SA is aware of the dangers involved with FNB's product and their blatant lack of care. As long as they make their money, they couldn't care less about the fact that their own clients are ********* using their product to de***** people.

I will not stop until this matter has been exposed.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Feb 2018, 09:21
Official

Hello GerdaComplaint ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to E-Wallet and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***