E wallet failure again

Once again , for the 5th time.. I sent R250 to a cell number . At ATM , it could not be withdrawn . Slip says refer to app about initiating the transaction. Called the centre number , spoke to 5 different people , as call kept cutting .. so using my airtime continuously, as they refuse to call back ! How can this be FNB .. it should be LNB .. last national bank. Also time for a slogan change ! They don't want to or can't help .. The Atm are not maintained properly, short of cash , or offline ... Unacceptable for a bank that claims to be top 5. Very easy for them to pass the problem to the customer, when they know very well it's their issues !