e-wallet failed and unfair R80 transaction feee to reverse

Hi,

I made an e-wallet payment to *** on 10 May, but the recipient was unable to retrieve the funds due to the error message: "No funds."

I requested a reversal via Secure Chat and was advised that it would cost R80. However, I don’t believe it’s fair that I should be charged this fee, as the failure to retrieve the funds was not due to any fault on my part.

I also attempted to reverse the amount via the app, but received the error message: "Request cannot be processed."

Kindly reverse the e-wallet transaction without charging the R80 fee.

Thank you, Fatima