1 reviews | Active since Mar 2015
E-wallet - e nothing
Its very disappointing to know that this Bank does not care about its clients.i did a ewallet to my husband -it went thru successfully to his cell number,when he tries to retrieve the funds - it tells him the limit is exceeded and he can only get the money on the 1st of next month. so i called ewallet client services to cancel the transaction, spoke to Mohamed - they advised they cant refund me.What if i had an emergency ??? well i suppose- we cant argue with the system condition. now we must wait for a week to get MY Money Back.THIS BANK IS OVERRATED.
Good day Krupa,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Krupa,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)