E-wallet

I have been a client of FNB for years. However, this is the first time I'm receiving **** service. I have called three times (everything buying airtime to call the bank) only to have the call disconnected. And call end. I don't have secure chat to speak to a consultant because I had to down gramy account and so that's probably why I'm getting ka@@< service. Earlier today I sent money via E-wallet and I'm trying to track to switch the code was sent because my mom never received an sms. So, someone out there will be getting my money. Thank you FNB. I will open an account at another bank. I'm pretty tired of the **** service.