1 reviews | Active since Mar 2012
E-wallet
13 November 2015 my brother send me an E-wallet of R 1,000. i didnt get the time to go and get the money in the 4 hour time period that they gave and has to reset the pin and wait 24 hour. <br> <br> After waiting 24 hours when i tried to withdrawal the money and it said that there is no funds.<br> <br> then i phoned e-wallet contact center and after 35 mins the only thing they told me is that the money was transfered to a Bulelwa Maki. <br> <br> FIRSTLY HOw CAN FNB GIVE PERMISSION TO TRANSFER MONEY WITH OUT MY PERMISSION.<br> <br> when they told me to make a ***** case. tried to phone ***** and the person wasn't able to assist me or didnt have an idea what i was talking about, she spoke to me for 1 min and then i was placed on hold for 6 mins and it kept going on like that untill she dropped the line. the hole call duration was about 30 mins. <br> <br> i want to know who the hell gave permision to take my R1000.00 and when willl i get it bad. <br> <br> this is the worst service fro fnb ever. and i wont leave it just here. i will take the mater to the papers should i not get a solution by monday. <br> <br> this is ***** committed by FNB. <br> <br> <br> <br>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 817161.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 817161.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
