E-WALLET

On 29 January 2025 I send an e-wallet to somebody. I was in the FNB app and was expecting to send a pin to the number, but I did not get the option. Thinking FNB might have changed it, and I asked the person I send the money to, to let me know if she gets the pin. It never happened. I then send asked her to dial *120*277# to get a pin and she still said nothing happened or it is not working. I then reversed the first R100 I send her and for that reversal I had to pay FNB R18.50. I then send another R100 to the same person the same day and still no pin was sent to her phone. So, either FNB is making money out of us, or their service is not working. Today I phoned FNB with this subject because I did not have the option of reversing the 2nd R100. They then reversed it for me, and deducted R80 from my account for this reversal. This is daylight *******, and I will make a case of ***** against this bank. Right now, I am furious. Terms and conditions do not apply here. They changed the way e-wallet worked without informing me as a client of the changes, and this is unacceptable.