E-MAIL STATEMENT OF ACCOUNT

Since October 2014 I have been sending a monthly request to Service Suite requesting a copy of my monthly statement (required to attend to VAT return to SARS). Prior to October 2014 I received the e-mail statement without any problem, but since then I have had to wast time asking for a statement every month.<br> <br> Each month I was promised that this will be investigated and settled and is never rectified. <br> <br> I was assured on the 14th April by Thulsie Himal that this would be investigated and resolved personally.<br> <br> I e-mailed Thulsie Himal and said that this is still not resolved, my e-mail was forward to the Service Suite and a reply from them (Sihle Khanyeza) stating that I have to send an e-mail to the Service Suite if I want a statement.<br> <br> What about my requests each month for this to be resolved? I asked for Department Head's names and contact details so that I can take this matter up with Senior Management - I am yet to receive a reply.<br> <br> I generally do not complain - but I cannot deal with this poor service any longer and would appreciate some-one taking up my case and resolving it amicably so that I am not inconvenienced going forward -- Mike Gorrie