1 reviews | Active since Feb 2020
E-Bucks/FNB extremely bad service. Affected me personally
E Bucks Consultants and the service pathetic. Shopped on the E-bucks store with black friday and had an issue when trying to check out. Called on the 29/11 at 11:00 spoke to Kanisele who said there is an issue and they will call be back to resolve so that I can still buy the item on the special price and enjoy the 30% discount. Received no call.... Then called on the 30/11 spoke to Carl who then confirmed that Kanisele did not escalate the issue and she is not available. He will sort it out and get back to me. I am still waiting........... I called today 3/12 and spoke to Boitumela who again said she will escalate and get someone to call me back as all the managers and team leaders are not available. This is rediculous to say the least... and here I am still waiting.... As a Private Client of FNB driving my e-bucks I did not get the special nor my discount....
I called this morning (6 Dec) and was told that Baveeta is on leave now. I then said I will have to again raise this here on hellopeter to which the response was "it is fine I can do that".
This is really shocking....
I am actually at the point to close my FNB account due to this.
I called this morning (6 Dec) and was told that Baveeta is on leave now. I then said I will have to again raise this here on hellopeter to which the response was "it is fine I can do that".
This is really shocking....
I am actually at the point to close my FNB account due to this.