RK
Rodney K
1 reviews | Active since Jun 2016
15 Aug 2025, 07:47
E-Bucks Rewards - New criterias
Year on year, ebuck criteria levels gets more dificcult. I have consistently been on level 5 until the new criterias commenced in July, and i am now in level 3. This shows that FNB has made it much more difficult in achieving higher levels with the updated criterias. Their focus has been more on investments, failing to realise that the ordinary FNB banker has limited funds to invest. The ebucks criteria has now focussed on those clients with investments, which reduces the levels for most other clients without investments.
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Rodney K's updateReviewer Update
29 Jan 2026, 16:19Following this complaint, FNB continually to make changes that makes it even more difficult to earn points. The pay bills option (Ethekweni) to earn points does not work, yet it is a criteria for points earned. The bulk of points are allocated to Investment and savings. FNB needs to look into their criterias once again. I was always at level 5 and now struggle to reach level 4.
RK
Rodney K's update29 Jan 2026, 16:19
Reviewer Update
Following this complaint, FNB continually to make changes that makes it even more difficult to earn points. The pay bills option (Ethekweni) to earn points does not work, yet it is a criteria for points earned. The bulk of points are allocated to Investment and savings. FNB needs to look into their criterias once again. I was always at level 5 and now struggle to reach level 4.