E-Bucks Query (Virtual online card spend points)

Shocking customer service with FNB E-bucks query

I have a query regarding my E-Bucks reward level for October 2024.

One consultant helped me 2 weeks ago. I followed up a week later and only them was a query logged. I called in this morning again, after I received a report that still does not clarify my reward level question.

A call center person promised me the person working on this will call me back today, but I have not received a call.

FNB allocated a non virtual card transaction (Refund) to my online virtual card spend and thus instead of having 100% of my online virtual card spend I had 0%, heavily influencing my my reward level for October 2024.