E-BUCKS - PATHETIC AND USELESS

I used my e-bucks to make a purchase at Hirsches which was done in January 2025. I asked assistance and was advised that I must use the specific card, which I did. I did not receive the e-bucks reward. This is the 2nd time that when e-bucks must pay out it has all excused. I only use my virtual card to do all my purchases and still e-bucks say I only use it a small percentage. E-bucks level drops when you call into the e-bucks call centre. I would like e-bucks to compensate me for their negligence and mis information and poor communication.