E-Bucks Inconsistencies

I was unable to find a complaints link on the fnb website hence my complaint on this platform. As i have complained on numerous occassions on FNB Ebucks criterias changing year on year and making it impossible to reach higher levels. FNB has damaged the integrity of their rewards programme by regularly making changes and focussing more on investments, despite the large number of complaints from their clients. Online platforms have been flooded with complaints and it is ironic that FNB cannot see these complaints. Further to this, my January criteria did not allocate points for increasing my Saving by R2500. Pick n Pay and Engen points have also not been allocated. Another criteria of paying bills (Ethekweni Light Bill) does not work on the app. Why assign this criteria when it never worked. Please can this be investigated.