1 reviews | Active since Mar 2009
E-Bucks Earn Rules Changed Again in Oct!
Having been on E-Bucks Rewards Level 5 since the rule changes in July (and prior as well), I noticed that I dropped to Level 4 with the latest E-Bucks points calculation. As a person who ensures my behaviour equates to maintaining Level 5, I noticed that a behaviour that I conducted monthly now no longer qualifies for the 500 points (this is exactly the number of points I required to maintain Level 5). Specifically, when calling the E-Bucks contact centre to enquire, I was advised that growing my FNB ISLAMIC BANKING investment by min R5,000 on monthly basis no longer qualifies for the rewards points. May I request clarification on the details surrounding this, as I received NO COMMUNICATION about this change at all. Clearly, I wrong to assume that E-Bucks rule changes only occur in July annually.
I have also contacted my Private Banker, but have not received feedback from him yet.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***