1 reviews | Active since Jan 2022
E-Bucks business card
I have been having an ongoing issue to try and get an e-bucks card for my business,
A while ago I suspected unauthorised transactions on the account but after the consultant explained the transactions I understood and everything was fine. When I tried to apply for the e-bucks business card I was told that because of this query they put a hold on the e-bucks account but not the actual bank account.
I was then told to go to a FNB branch for them to have the hold released on the e-bucks account. I did so and after scanning my fingerprints was told that the account would be released and that I would be sent a business card. This has been more than 2 weeks ago and I have heard or received nothing.
It is also impossible to order a card when you follow the instructions on the e-bucks site.
I have, again, logged the complaint with FNB this morning with reference number ***Q hoping to get the issue resolved. The account is, in the meantime, accumulating points which I cannot use.
I just need a card please.
Why did they then get a call from the branch if I did not request for the lifting of the hold. That was the first time I have been in a branch for years. Do they think I have a habit of visiting branches to just chit chat with staff ????? Why did they take my fingerprints and told me that they cannot give me a card as they did not have any in stock ?
Now I have to wait for them to listen to the actual call.
This is a pathetic joke.
Why did they then get a call from the branch if I did not request for the lifting of the hold. That was the first time I have been in a branch for years. Do they think I have a habit of visiting branches to just chit chat with staff ????? Why did they take my fingerprints and told me that they cannot give me a card as they did not have any in stock ?
Now I have to wait for them to listen to the actual call.
This is a pathetic joke.