AP
ASHNI P

1 reviews | Active since May 2011

25 Aug 2016, 10:38

E-BUCKS ALLOCATION- ACCOUNT OPENING

<p>An FNB account was opened this year. all information was provided to the banker at the time including my payslip. The banker opened and styled my account as a Private client and as my net salary is less then the required amount i did not earn ebucks. I queried this for the past 3 months and only got it sorted last month , however my request to have my e-bucks allocated to me from the day it has been opened. todate this has not been done and i am the loser in FNB mishap. Also when trying to apply for a smart device on the final screen I get declined as my income after deductions on your calculations shows ZERO.. which again is incorrect... Everytime I call i get shoved from pillar to post with each consultant telling me they cant assist.. so you can assist to fix this.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Aug 2016, 11:17
Official

Good day Ashni,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 999013.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)