E-bucks a ****?

Goodday, some weeks ago I tried to redeem my e-bucks Wimpy voucher, unfortunately on the app it stated "service temporarily not working", I paid my breakfast myself and brought it to e-bucks departments attention and requested to be paid back as all proof was send to them, screenshots of error message, till invoice, proof of payment for my breakfast, until today it's not solved ,I instead receive a e-mail that this query is solved and closed. On 11 September 2025 I received a e-mail that it will take 3 bussiness days for a outcome from Fnb e-bucks Is this e-bucks system a ****? In the past it worked but all of a sudden not anymore.