E-Bucks

am really annoyed with the situation regarding my ebucks reward level. I was on the highest reward level which is a 5 now i see that i am on reward level 2 when i call ebucks i spoke to a ldy by the name of Nashalia she advised me the reason for that is and i Quote My Temp loan is in not good standings i do not have a temp loan i apid the temp loan on the 25/01/2018. so sh transfered me to the premier department where i speak to Mbali Ndlomo when i ask her about this she advised me i got to speak to ebucks. which got me more annoyed as she said she cant help me. so i requested to speak to a manager she put me on hold for 5 minutes and gets back to me to tell me she wants to contact the temp loan department which made me more upset as i had asked for a manager and not her to investigate as the first time she had the opportunity to do that she advised she cant help i got annoyed and i hung up. I just upgraded to a premier account and premier credit card if all this mess up is due to that then please put me back to a gold cheque and credit cards i got no time to deal with people that does not want to assist clients i need this resolved asap and my reward level corrected and be rewarded with my ebucks and compensated for all this inconvenience.