E buck taken away

I have been with FNB for about 3 year now. When I app**** for a cheque account with FNB they gave me a platinum bank account. After paying the banking fees for 3 years now, my e buck privilege gets taken away because I don't get enough money deposited into my account. My salary was enough for e bucks for the last 3 years, but now it's not enough. Why should I be penalized by not earning e bucks because FNB made a mistake to put me on a platinum banking account. Why should I also give up my platinum privileges when I pay for the platinum privileges? I want my e bucks restored, I did contact my premier banker Reference number SD***: ***. Still I have no answers for more than a week now. I'm losing e bucks every single day.