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Debbie Dixon-Paver

1 reviews | Active since May 2018

13 May 2018, 10:29

E-96 Error on FNB-Paypal Account...Please explain!!!

Good day! I tried to check my Paypal balance this morning, which is linked to my FNB account, and it keeps coming up with an "E-96" alert: "User Not Permitted To Access This Process".....oh, why am I not able to access my own Paypal-linked account? If the bank is doing online maintenance in this regard, then surely users should be notified!!! Not impressed....to quote your slogan, "How can we help you?"....maybe by sorting this out! Thank you Debra

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 May 2018, 11:24
Official

Good day Debbie Dixon-Paver,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Pay Pal who will investigate and provide you with feedback.

The reference number is ***.

Regards

Hello Peter Complaints Team

*** (option one)