BK
Brigitte K

1 reviews | Active since Aug 2021

09 Aug 2021, 22:14

E-8190 - What Now? Need help urgently!

E-8190... what does that mean? This is the second time I have received an error when trying to withdraw money from my PayPal account and have been denied. What am I supposed to do now??? Last time I spent money I don't have phoning FNB's helpline just to wait for hours for no result. Eventually, I resorted to doing a search online with the error message and luckily someone posted that I had to go into the bank. This time I had no luck. We're in the middle of a pandemic and I cannot get COVID as I will not survive the virus, but I have to now drive to the bank tomorrow to find out what the problem is??? NO! Phone me and sort is ASAP! This is the only money I earn. By stopping me from withdrawing my money, you are prohibiting me from getting my medication and affording.

Don't have random error messages on your website. You need to provide more information about what the problem is and how to solve it. This is pathetic. Do better!!!

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Replies (4)
BK
Brigitte K's update10 Aug 2021, 10:01
Reviewer Update
It's working now, but I would still like to be contacted to hear what the problem was and so that I may suggest how to improve the website and to make sure this does not happen again.
I shouldn't have to write a report every time FNB keeps me from withdrawing my money.

Thank you.

BK
Brigitte K's update13 Aug 2021, 09:57
Reviewer Update
FNB has still not phoned me.

BK
Brigitte K's update21 Jun 2022, 21:48
Reviewer Update
Another error code - E-8117
***! This is the third time this has happened to me where I was only able to withdraw from PayPal the next day.
FNB - sort yourselves out.
I need that money. It's the only income I make.
I never get a phone call. And when I phoned FNB, they had no idea how to help me.
Can another bank please start supporting PayPal payments so that I don't have to be with FNB anymore? Please.
BK
Brigitte K's update12 Aug 2022, 10:17
Reviewer Update
FNB has still not phoned me. And now, after 3 years of receiving PayPal payments from the same company and receiving my pay in 2 days, I'm still waiting on day number 3.
I rely on that money. It is my salary. Why are you now, all of a sudden, taking longer than 2 days to pay me? Sort yourselves out. I hope PayPal chooses another bank to work with because FNB doesn't know how to treat their customers.